Refund Policy

At NuNest, your satisfaction is our priority. We want you to love every product you purchase from us. If for any reason you are not completely happy with your order, we are here to help.

Returns & Refunds

• You may request a return or refund within 7 days of receiving your order.

• Items must be:

  • Unused and in their original condition

  • In the original packaging (including tags, boxes, or seals if applicable)

• Once we receive and inspect your return, we will process your refund within 7 business days. Refunds will be made to your original payment method.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Pacifiers, teething toys, and feeding products

• Personal care items (lotions, creams, bath products, etc.)

• Opened diapers and wipes

• Clearance or sale items (unless defective)

Exchanges

• We are happy to exchange items for the same product in a different size or colour, subject to stock availability.

• Standard delivery times will apply for exchanged items.

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the product.

• We will arrange a replacement or full refund at no extra cost to you.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable courier service to ensure your return reaches us safely.

How to Request a Refund

To start a return or refund request, please contact us:
📧 support@nunest.co.za
Include your order number, product details, and reason for return.