Privacy Policy

Effective Date: 14 April 2024

At NuNest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.nunest.co.za) or purchase our products.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • Personal details: name, contact number, email address, delivery/billing address

  • Payment details: processed securely via third-party payment providers (we do not store card details)

  • Order details: products purchased, delivery preferences

  • Website usage data: cookies, IP address, browser type, device information

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support and respond to queries

  • Improve our website, services, and product offering

  • Send order updates, promotions, or newsletters (only if you opt-in)

  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or trade your personal information. However, we may share it with:

  • Couriers and delivery partners (to deliver your order)

  • Payment service providers (to process secure transactions)

  • IT and support providers (to maintain our website and systems)

  • Legal authorities (only if required by law)

4. Data Security

  • We use industry-standard security measures to protect your data.

  • Payment transactions are encrypted and processed through secure third-party gateways.

  • While we take all reasonable precautions, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights (POPIA)

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Withdraw consent for direct marketing communications

  • Request deletion of your personal information (subject to legal requirements)

To exercise these rights, please contact us at 📧 support@nunest.co.za.

6. Cookies

Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings, but some features may not work correctly.

7. Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
📧 support@nunest.co.za